Returns

At PackMax India, we strive to ensure your satisfaction with every purchase. Please read our return and refund policy carefully before placing your order.

✅ Returns Eligibility

We accept returns only under the following conditions:

  • Defective or damaged products received

  • Wrong product delivered

  • Return request raised within 48 hours of receiving the order

To initiate a return, email us at [your support email] with the following:

  • Order ID

  • Photo or video of the product showing the issue

  • Brief description of the problem

❌ Non-Returnable Items

We do not accept returns for:

  • Custom-printed or branded tapes/courier bags

  • Products used or tampered with

  • Items without original packaging

  • Return requests raised after 48 hours

🔄 Return Process

  1. Request Approval: After reviewing your request, we’ll confirm eligibility and share return instructions.

  2. Return Pickup or Shipping: You may need to ship the item to our warehouse (shipping cost to be borne by customer unless the error was ours).

  3. Inspection: Once received, our team will inspect the returned product.

💰 Refunds

  • If your return is approved, the refund will be processed within 5–7 business days to your original payment method.

  • For prepaid orders, the amount will be refunded after inspection.

  • For COD orders, you will be asked to provide bank details for NEFT refund.

🔁 Replacements

In case of wrong or damaged items, we may offer a free replacement instead of a refund, depending on stock availability.

📦 Cancellations

  • Orders can be canceled before they are shipped.

  • Once shipped, cancellations are not allowed.